My screen is OFFLINE - what do I do?

ℹ️ There can be several reasons for a screen to have gone "offline". This can be due to power outages, changes in the local network, firewall, etc.

Screens that loose their internet connection, continue to display the same content they had when the screen last had contact with our server.  The screen will with regular intervals check if it is possible to connect again, and then download updated content when the internet is back.  

💡 Most of the time the problem will be solved by a simple restart of the physical screen and possibly of the connected player (PC, Ugoos, Chrome-device etc.) if you use this.

🔌 First, try turning your screen off and on, or pull the plug out and put it back in again.


If a restart of the physical screen and any connected device does not work, check the following:

  • Check that the physical screen is on.
  • Check if the screen is connected to internet. You could for instance visit another open webpage to verify this.
  • Check if there have been changes in the local network (firewall etc.). If you need to open firewall access, find more info here.
  • Check that the screen is set up with the correct url (address) from PinToMind. More info here.
  • Check if the physical screen needs updating of e.g. firmware. Here is a guide for updating firmware on newer Samsung SSSP and webOS (LG).
  • If you are using PinToMind Player for Windows, you can try pressing "CTRL + R" on your keyboard to refresh the content. If you are displaying in a browser on Windows, you can try pressing F5 to update the browser.

🖥️✨ The guide for starting the screen-display with PinToMind Player is found here.

Still not online? Contact us at and we will do our best to help you! 

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